Business Process Improvement Case study

October 31, 2023
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Virtualisation and company procedure optimisation are fundamental to your method of Cooperative Financial Services as a result of its merger with Britannia in 2009. Cliff Saran and Jenny Williams report.

Initially, the program was for CFS and Britannia to retain their independent products. During the merger statement, the organization stated integration would use up to three many years - where time consumers would increasingly see more services offered to them. These types of a vision requires more than merely connecting IT systems - and there are many difficulties within getting the two methods to speak with both. The Britannia/CFS merger working, the financial institution had a need to optimise its business businesses.

For CFS, the expanded branch community will be core into start up business. With offering remote access to current Britannia methods, CFS needed to connect Britannia directly to among its mainframes, to provide staff usage of a CFS system.

CFS utilized virtualisation, combined with company procedures optimisation over the two banking institutions, to deliver an integral financial service.

Desktop virtualisation

Dave Turton, Wintel server supervisor at Britannia states: "Managing a merger are challenging from an IT perspective, particularly when the success of business is right linked to staff access suitable programs and methods."

"This permitted the company to put home loan services in identical actual area as we couldn't operate Britannia methods from Stockport during the time, " he adds.

Britannia and CFS intend to merge their IT systems and communities throughout the after that 3 years, along with creating one desktop for the connected workforce.

"right now, we have however got individual organisations from a systems point of view, " states Turton.

Piloted digital desktops

Britannia initially piloted Citrix making use of XenDesktop 18 months ago. Turton states the business decided against desktop computer virtualisation at that moment because of issues getting applications to the office.

"into the part system, we make use of a front-line banking system that has some thick-client apps that couldn't run without extra development, " claims Turton.

"we might must return to the vendor to re-write some rule. That would remain the way it is. The apps we run-in Stockport aren't branch apps but just element of mortgage solution applications that people operate."

Just how Britannia runs Citrix

Although CFS was already using Citrix XenDesktop ahead of the merger, Britannia runs XenDesktop independently to access its system.

"We operate a digital farm using Microsoft's Hyper-V, many servers and failover across two datacentres, " says Turton.

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